Conditions of Carriage

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                                            TERMS & CONDITIONS OF CARRIAGE

                                          UK & INTERNATIONAL ROAD HAULAGE

                                        Effective date: 11 August 2026  •  Version 1.0

These Conditions are intended for use with Didier Transport quotations, booking confirmations and transport documentation. International carriage is subject to the CMR Convention where applicable.

1. DEFINITIONS

• “Carrier” means Didier Transport.

• “Customer” means the person, company or organisation contracting with the Carrier for carriage of Goods.

• “Goods” means the goods, products, materials, packages or other items accepted for carriage.

• “Consignment” means the Goods covered by a particular booking, consignment note, CMR or other transport document.

• “Collection Point” means the location from which the Goods are collected.

• “Delivery Point” means the location to which the Goods are delivered.

• “Working Day” means Monday to Friday excluding UK public holidays, unless otherwise agreed.

2. BASIS OF CONTRACT

• These Conditions apply to every transport booking accepted by the Carrier.

• Any quotation, booking confirmation, rate confirmation, email or other written agreement issued by us forms part of the contract of carriage.

• No amendment to these Conditions shall be binding unless agreed by us in writing.

• If there is any conflict between these Conditions and mandatory legislation or an applicable international convention, the mandatory legislation or convention shall prevail to the extent required by law.

• Where the carriage is international and falls within the scope of the Convention on the Contract for the International Carriage of Goods by Road (CMR), the carriage shall be subject to the CMR Convention.

• For domestic carriage within Great Britain, these Conditions apply subject to applicable UK law.

3. QUOTATIONS AND RATES

• Quotations are based on the information supplied by the Customer at the time of quotation.

• Our quotation may be affected by weight and dimensions, pallets or packages, vehicle requirements, route restrictions, tolls, permits, ferry or tunnel charges, customs requirements, waiting time, additional collections or deliveries, and other transport-related costs.

• Unless expressly stated otherwise, a quotation does not include charges arising from circumstances that could not reasonably have been anticipated from the information supplied by the Customer.

• Quotations are valid for the period stated on the quotation. If no validity period is stated, the quotation may be withdrawn at any time before acceptance.

4. BOOKING AND CANCELLATION

• A booking becomes binding when accepted by the Carrier.

• Cancellation charges may apply where a vehicle has been allocated, dispatched or otherwise committed to the Customer’s booking.

• Cancellation charges may include costs already incurred, ferry or tunnel booking charges, permits and toll-related costs, subcontractor charges, driver or vehicle costs, lost utilisation of the vehicle, and other reasonable costs resulting from cancellation.

• Where cancellation occurs after the vehicle has arrived at the Collection Point, the Carrier reserves the right to charge the full agreed transport rate together with reasonable additional costs.

5. CUSTOMER’S RESPONSIBILITY FOR GOODS

• The Customer warrants that it has authority to enter into the contract; the Goods are accurately described; weight and dimensions are accurate; the Goods are properly packed, secured and prepared; the Goods are suitable for the agreed method of transport; all required licences, permits, certificates and documentation have been obtained; and the Goods comply with applicable laws and regulations.

• The Customer is responsible for ensuring that the Goods are packaged adequately to withstand normal road transport.

• The Carrier shall not be responsible for loss or damage caused by inadequate packaging, preparation, labelling or securing where those matters are the Customer’s responsibility.

6. LOADING AND UNLOADING

• Unless otherwise agreed in writing, the Customer or its consignor/consignee is responsible for loading and unloading the Goods.

• The Carrier may provide reasonable assistance where safe and practicable, but such assistance does not transfer responsibility for the loading or unloading operation unless expressly agreed.

• The Customer must ensure suitable loading and unloading facilities are available.

• Goods must not exceed the vehicle’s permitted weight, dimensions or axle limits.

• The Carrier may refuse, delay or amend a loading operation where the Goods, premises or arrangements present a safety, legal or operational risk.

7. WEIGHT, DIMENSIONS AND VEHICLE CAPACITY

• The Customer must provide accurate information regarding the weight, dimensions and nature of the Goods.

• If actual weight or dimensions differ materially from those supplied, the Carrier may refuse carriage, require the Goods to be altered or reduced, require an alternative vehicle, obtain additional permits, charge additional costs, or delay the journey until the issue is resolved.

• The Carrier shall not be liable for delays or additional costs resulting from inaccurate information supplied by the Customer.

8. PALLETS, PACKAGING AND EQUIPMENT

• Unless specifically agreed, pallet exchange is not included in the transport rate.

• Where pallet exchange is requested, the Carrier shall use reasonable endeavours to comply but cannot guarantee pallet exchange at every location.

• The Carrier shall not be responsible for shortages, disputes or charges relating to pallets where it has not expressly accepted responsibility for pallet management.

• Any specialist equipment requested by the Customer must be agreed before the booking is accepted.

9. WAITING TIME

• The Carrier’s quotation assumes that the vehicle can be loaded and unloaded promptly.

• Waiting time may be charged where delays occur beyond the Carrier’s reasonable control, including queues, lack of loading or unloading staff, customs procedures, documentation problems, border controls, security checks, incorrect addresses, incorrect booking references, closed premises, or refusal/inability to accept Goods.

• The applicable waiting-time rate will be stated on the quotation or booking confirmation.

• Where no rate has been agreed in advance, the Carrier reserves the right to charge a reasonable waiting-time fee based on the vehicle and driver resources committed to the booking.

10. DELIVERY TIMES

• Any collection or delivery time supplied by the Carrier is an estimate unless expressly agreed as a guaranteed time in writing.

• The Carrier shall not be liable for delay caused by circumstances beyond its reasonable control.

• Such circumstances include traffic congestion, accidents, road closures, adverse weather, strikes, border delays, customs inspections, ferry or tunnel disruption, vehicle breakdown, HGV restrictions, government restrictions, security incidents, war or civil disturbance, and infrastructure failure.

• The Carrier shall use reasonable endeavours to minimise delays but shall not be responsible for consequential losses arising from late delivery unless liability is imposed by applicable law or international convention.

11. INTERNATIONAL TRANSPORT

• International carriage shall be subject to the CMR Convention where applicable.

• The Customer is responsible for providing accurate and complete documentation required for the movement of the Goods, including where applicable commercial invoices, packing lists, customs declarations, MRNs, transit documents, export/import documents, licences, certificates, permits, ATA Carnets and TIR documentation.

• The Carrier shall not be responsible for delays, penalties, storage, demurrage, missed sailing or additional transport costs resulting from incorrect, incomplete or unavailable documentation supplied by the Customer or another responsible party.

• Where customs clearance is not included within the agreed transport service, responsibility for customs declarations and clearance remains with the Customer or its appointed customs representative.

• Customs duties, taxes, inspection charges, penalties, storage and other costs arising from the Customer’s Goods or documentation are payable by the Customer unless expressly agreed otherwise.

12. CUSTOMS AND BORDER DELAYS

• International transport may be subject to customs and border controls.

• The Carrier does not guarantee that a consignment will clear customs within any particular period.

• Where the Carrier is required to wait because of customs or border procedures, applicable waiting, parking, storage or additional transport charges may be passed to the Customer.

• If a consignment is detained, rejected or delayed because of documentation or regulatory issues attributable to the Customer, the Customer is responsible for resulting costs.

13. TOLLS, FERRIES, TUNNELS AND ROAD CHARGES

• Unless expressly included in a quotation, additional tolls, road charges, permits, ferries, tunnels and other route-related charges may be charged to the Customer.

• Where the Customer requests a route that incurs additional charges, those charges are payable by the Customer.

• The Carrier reserves the right to select a reasonable and legally permissible route unless a specific route has been agreed in writing.

14. DANGEROUS GOODS

• Dangerous Goods, ADR goods, hazardous materials or other regulated Goods must be declared to the Carrier before booking.

• The Customer must provide accurate classification, packaging, labelling and documentation.

• The Carrier may refuse any Goods where required information, equipment, permits, documentation or driver qualifications are not available.

• The Customer is responsible for losses, penalties, costs or delays resulting from incorrect or incomplete declaration of Dangerous Goods.

15. PROHIBITED OR RESTRICTED GOODS

• Unless expressly agreed in writing, the Carrier does not accept illegal goods, undeclared Dangerous Goods, prohibited substances, weapons or ammunition, live animals, perishable goods requiring temperature control, cash or negotiable instruments, jewellery or precious metals, highly valuable goods, goods requiring specialist security, or goods requiring specialist handling.

• The Carrier may agree to carry such Goods subject to additional conditions, insurance and charges.

16. SECURITY AND SEALS

• Where a load seal is used, the seal number may be recorded on the transport documentation.

• The Carrier shall use reasonable care to maintain the security of the vehicle and Goods.

• International transport may involve security inspections, customs checks and opening of sealed loads by competent authorities.

• The Carrier shall not be responsible for delays or damage resulting from lawful inspection by competent authorities unless liability is imposed by applicable law.

17. LIABILITY FOR LOSS OR DAMAGE

• The Carrier’s liability for loss of or damage to Goods shall be determined by the applicable law governing the particular carriage.

• Where CMR applies, liability shall be determined in accordance with the CMR Convention, including its applicable limitations and exclusions.

• Nothing in these Conditions shall exclude or restrict liability where such exclusion or restriction is prohibited by law.

• The Carrier shall not be liable for loss or damage caused by inadequate packaging, inadequate securing by the Customer or consignor, inherent defect or nature of the Goods, inaccurate description, incorrect weight or dimensions, circumstances outside the Carrier’s reasonable control, acts or omissions of the Customer, acts or omissions of the consignor or consignee, customs or governmental intervention, or force majeure.

18. CONSEQUENTIAL LOSS

• To the fullest extent permitted by law, the Carrier shall not be liable for indirect or consequential loss, including loss of profit, loss of production, loss of business, loss of contracts, loss of goodwill or other economic loss arising from delay, loss or damage to Goods.

• This clause does not exclude liability where such exclusion is prohibited by applicable law.

19. CUSTOMER’S INSURANCE

• The Customer is responsible for arranging any additional insurance required for the full commercial value of the Goods.

• The Carrier’s liability is not automatically equivalent to the full invoice or replacement value of the Goods.

• Customers requiring enhanced liability or declared-value cover must notify the Carrier before the transport booking is accepted.

• Any additional insurance or increased liability must be expressly agreed in writing and may incur an additional charge.

20. CLAIMS FOR LOSS OR DAMAGE

• Any visible loss or damage should be recorded on delivery documentation at the time of delivery.

• The Customer or consignee should provide photographs and supporting documentation where reasonably requested.

• Claims must comply with applicable legal or convention requirements and time limits.

• The Customer shall provide all documents reasonably required to investigate a claim.

• The Carrier reserves the right to inspect the Goods and packaging before accepting liability.

21. DELIVERY AND PROOF OF DELIVERY

• Delivery shall normally be evidenced by a signed delivery receipt, CMR, electronic proof of delivery or other recognised transport documentation.

• Where the consignee refuses to sign documentation, the Carrier may record the circumstances and obtain alternative evidence of delivery.

• Electronic signatures, photographs, GPS records and electronic delivery records may be used as evidence of transport and delivery.

22. FAILED DELIVERY

• If delivery cannot be completed because the consignee is unavailable, refuses the Goods, provides incorrect information, is unable to unload, lacks required equipment, refuses access, or is otherwise unable to accept delivery, the Carrier may take reasonable steps to protect the Goods.

• The Customer shall be responsible for resulting transport, waiting, storage, redelivery, parking, handling or other reasonable charges.

23. PAYMENT

• Unless otherwise agreed in writing, invoices are payable within the payment period stated on the invoice.

• Payment must be made without deduction, set-off or counterclaim unless expressly agreed by the Carrier or required by law.

• The Carrier reserves the right to suspend further services where invoices remain unpaid.

• Where the Customer disputes an invoice, it must notify the Carrier promptly and provide full details of the dispute. Undisputed amounts remain payable in accordance with the agreed payment terms.

24. LATE PAYMENT

• The Carrier reserves the right to charge interest and recover reasonable costs arising from late payment to the extent permitted by applicable law.

• For business-to-business transactions, statutory rights relating to late commercial payments may apply.

25. RIGHT TO RETAIN GOODS

• To the extent permitted by law, the Carrier reserves any available lien or right of retention over Goods and documents in its possession where sums properly due to the Carrier remain unpaid.

26. SUBCONTRACTING

• The Carrier may subcontract or arrange part of the transport operation where reasonably necessary.

• The Carrier remains responsible for its contractual obligations subject to applicable law and any mandatory international convention.

• The Customer shall not unreasonably refuse a suitable subcontractor where subcontracting is required for operational reasons.

27. CUSTOMER’S ACCESS AND SITE SAFETY

• The Customer must ensure that collection and delivery premises are reasonably safe and suitable for HGV access.

• The Customer must notify the Carrier in advance of restricted access, weight restrictions, height restrictions, narrow roads, difficult access, loading restrictions and site-specific safety requirements.

• The Carrier may refuse access where it reasonably considers that entering the premises would create a safety, legal or vehicle-damage risk.

28. DRIVER SAFETY AND LEGAL COMPLIANCE

• The Carrier will operate vehicles and drivers in accordance with applicable transport legislation.

• The Customer must not require or encourage the Carrier or driver to exceed legal driving hours, exceed vehicle weight limits, breach tachograph requirements, use unsafe routes, breach HGV restrictions, carry undeclared Goods, undertake unsafe loading or unloading, or otherwise breach applicable law.

• Any instruction that would require the Carrier or driver to breach the law will be refused.

29. FORCE MAJEURE

• The Carrier shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including severe weather, floods, fire, accidents, road closures, traffic restrictions, strikes, industrial action, war, terrorism, civil disorder, government action, border closures, customs disruption, pandemics, vehicle breakdown or infrastructure failure.

30. DATA PROTECTION

• The Carrier may process personal and business information supplied by the Customer for providing transport services, communicating with customers, arranging collections and deliveries, invoicing, customs and regulatory compliance, insurance and claims, and maintaining business records.

• Personal data shall be handled in accordance with applicable UK data protection legislation.

31. COMPLAINTS

• Any complaint should be submitted as soon as reasonably practicable and should include the booking reference, consignment details, date of transport, collection and delivery locations, description of the issue, and supporting documents or photographs where applicable.

• The Carrier will investigate complaints reasonably and in good faith.

32. GOVERNING LAW

• For domestic UK carriage, these Conditions shall be governed by the laws of England and Wales, unless otherwise agreed in writing.

• For international carriage subject to the CMR Convention, the applicable provisions of the CMR Convention shall apply.

• Nothing in these Conditions prevents the application of mandatory legal provisions that cannot lawfully be excluded or varied by contract.

33. SEVERABILITY

• If any provision of these Conditions is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary and the remaining provisions shall continue in full force.

34. ENTIRE AGREEMENT

• These Conditions, together with the applicable quotation, booking confirmation and transport documentation, constitute the agreement between the Carrier and Customer in relation to the relevant transport service.

35. ACCEPTANCE

• By placing an order, making a booking, providing Goods for carriage or accepting delivery services from Didier Transport, the Customer acknowledges and accepts these Terms & Conditions of Carriage.